Onboarding & Enablement

A True Partnership

Realize value faster by partnering with our SAP LeanIX Customer Success Team. We offer a state-of-the art blend of human touchpoints and digital assets to help you achieve your EA goals, faster. With SAP LeanIX you make transformations fast, not furious.

The Onboarding Process

Step-by-step proven process that helps your organization to capture first value in no time.

Customer First Approach

With a combination of digital onboarding resources, instructor-led sessions and detailed customer documentation, we prioritize empowering our customers.

Fullscale SAP LeanIX Roll-Out

With our best practice approach, we’ll help you achieve a proactive enterprise architecture practice in just a few months, rather than taking years with a reactive approach.

The onboarding process

Time-to-Value Onboarding with 3 Goals

Goal 1

Get started with your SAP LeanIX Onboarding

Start your onboarding by understanding the navigation, environment and success criteria for an optimal onboarding approach. In this early onboarding stage, your focus will be to familiarize yourself with the SAP LeanIX onboarding approach and the range of support channels available. You will also identify and set up your preferred login method (SSO).

Key Outcomes

You are ready to navigate your SAP LeanIX Onboarding
You have set up user access to SAP LeanIX

GOAL 2

Add first data to your Workspace

Understanding what data is required and how to enter it into SAP LeanIX forms the basis for all further steps. Since your LeanIX workspace relies on data, this step is critical before proceeding with onboarding. In Goal 2, we focus on the SAP LeanIX meta model, core functionality, scoping of data and how to import it.

Key Outcomes

You are ready to start adding data to your workspace
You have added business capabilities, organizations, applications & relations to your workspace

Goal 3

Get your stakeholders on board, enrich data and take first decisions

To build a successful enterprise architecture practice with SAP LeanIX, it’s essential to collaborate with stakeholders to gather and maintain data, which in turn will generate data-driven insights. To help with this, Goal 3 focuses on creating ownership and leveraging our in-product collaboration features. By the end of Goal 3, you’ll be ready to showcase your first insights.

Key Outcomes

You have onboarded fact sheet owners to SAP LeanIX
You have made first decisions and showcased value to key stakeholders

AFTER ONBOARDING

Staying successful

In order to build a successful enterprise architecture practice with SAP LeanIX, it is crucial to plan your post-onboarding strategy. And remember: Onboarding is just first step in your SAP LeanIX journey. Once complete, we’ll introduce you to the SAP LeanIX Continuous Success Management Team and make your success our success.

Key Outcomes

You have defined your post-onboarding expansion strategy
Your implementation is reviewed against SAP LeanIX best practices
Introduction to Continuous Customer Success Management

The numbers speak for Themselves

95,7%

Satisfaction with SAP LeanIX Customer Support

Net Promoter Score

1000+

Successful Onboardings

A TRUE PARTNERSHIP

Making Every Step a Success

Our Customer Success Team helps you on every step of the way. Benefit from years of Enterprise Architecture experience bundled with deep product knowledge to tackle any challenge - together.

Patrick Principal Customer Success Manager

Carsten VP CSM EMEA/APAC

Kai Director of EA Implementation Service

Larissa Senior Customer Support Specialist

Christian Senior Director CSM Enterprise EMEA

Tarun Principal Customer Success Engineer

Julia Head of Integrations & Technology Consulting

Simon Senior Technical Consultant

Customer First Approach

Set up for Success

Our number one focus is you - the customer! We believe that building a real relationship is the key to success. That's why we are committed to supporting you throughout the whole lifecycle.

Continuous Success Management

A committed Customer Success Team is available from the start in order to accompany you on your way to a successful EA practice and to assist you as a sparring partner.

Best-in-class Support

We have dedicated support teams in Boston and Bonn to ensure optimal response times to make sure that you receive support within hours of your request.

Great Documentation

We know how important it is to know where to find help when it is needed - that's why we offer a comprehensive user and technical documentation.

Voice of the Customer

Your opinion and experiences are important to us, which is why we hold regular events like our Power User Group or our annual Conference or get in touch with you to gather your feedback.

Best Practice Framework

We ensure fast results with a best practice framework developed from extensive EA experience and more than 180 successful customer implementations.

Regular Updates

With the LeanIX Changelog and regular product information newsletters we ensure to always keep you up to date.

Fullscale SAP LeanIX Roll-Out

The Fast Lane to your Proactive EA Practice

We at SAP LeanIX see it as our mission to make you as our customer successful and have proven that we can create a much higher value in less than 25% of the time compared to 1st generation EA tools.

LeanIX Roll-out

– vs. –

1st Gen EA Tool Roll-out

Week

Onboarding

Including the initial data mapping, upload and cleaning. Collaboration incubation. Phase out of manual EA processes.

First Real Benefits

5-10% of Apps identified for phase out.

Further Improvement

Standards defined for future app procurement. New stakeholders as key users of SAP LeanIX.

Additional Use Cases

e.g. GDPR, Integration Architecture.

After 3-4 months:
Proactive EA practice

> 500 active users collaborating to keep data as relevant as possible.

Continuous Improvement

Working on continuous improvement together with your SAP LeanIX Customer Success Manager.

Data Model Definition

Individual definition of data model, object types and general visualizations to be implemented into the solution.

Ongoing...

Definition of Attributes/Fields

Individual definition of fields, field values, help texts and mapping of existing data.

Ongoing...

Implementation

Setup of infrastructure, data model implementation, report implementation, data uploads.

Ongoing…

Training

Training material, training concepts and guidelines.

After one year: Reactive EA practice

With 20 occasional IT Experts helping with the implementation.

LeanIX Roll-out

Week

Onboarding

Including the initial data mapping, upload and cleaning. Collaboration incubation. Phase out of manual EA processes.

First Real Benefits

5-10% of Apps identified for phase out.

Further Improvement

Standards defined for future app procurement. New stakeholders as key users of SAP LeanIX.

Additional Use Cases

e.g. GDPR, Integration Architecture.

After 3-4 months:
Proactive EA practice

> 500 active users collaborating to keep data as relevant as possible.

On-Going

Continuous Improvement

Working on continuous improvement together with your SAP LeanIX Customer Success Manager.

The Leanix Fast Lane

LeanIX is up and running within 3-4 months – unlike first generation EA tools which typically take up to 12 months to roll-out.

Success Stories

Don't take our word for it - read about what our customers experienced and how SAP LeanIX helped them to implement a successfull EA practice.

See all Success Stories

adidas

Daniel Eichten, adidas: Transforming on Multiple Levels

Avalara

Global Product Engineering Alignment at Avalara

Bank of Queensland

Neil MacKellar, Bank of Queensland: Creating a Data-Driven Architecture Practice

Beiersdorf

How Beiersdorf Changed the Rules and Reimagined EA